FAQ
Frequently Asked Questions
Everything you need to know about ordering, printing, delivery and more.
Ordering
How do I place an order?
Browse our shop or head straight to the Design Studio. Choose your product, customise it with your logo, text or AI-generated artwork, select your colour, size and finish, then add to cart and checkout securely with Stripe.
Is there a minimum order quantity?
No minimum order at all. You can order just one item if you like.
Can I order for a whole team or business?
Absolutely. There are no maximums either. For large orders contact us at
hello@iscaprint.com and we can discuss bulk pricing.
Printing & Embroidery
What's the difference between DTF printing and embroidery?
DTF (Direct-to-Film) printing transfers full-colour artwork onto the garment — great for detailed logos, photos and complex designs. Embroidery stitches your design directly into the fabric — it looks premium and lasts longer, but works best with simple bold designs and is limited to a maximum of 6 colours.
How do I know my design will look good?
The Design Studio shows a live preview of your design on the garment. For DTF, colours print very close to what you see on screen. For embroidery, the digitisation process may simplify very fine details.
Can I upload my own logo?
Yes. Click the upload button in the Design Studio and upload a PNG or JPG (max 15MB). PNG with transparent background works best.
Delivery
How long does delivery take?
Production takes 3–5 working days, then Royal Mail delivery takes 2–3 working days (standard) or 1–2 working days (express). Total estimated time is 5–7 working days.
How much does delivery cost?
Delivery is free on all UK orders. No minimum spend required.
Do you ship outside the UK?
Not currently. We ship to UK addresses only.
Returns & Refunds
Can I return a custom item?
Because every item is made to order, we cannot accept returns for change of mind or customer artwork errors. If your item arrives damaged or defective, contact us within 7 days with photos and we will replace or refund it.
What if I made a spelling mistake in my design?
Unfortunately we cannot refund for artwork errors — this is why we ask you to confirm your design is correct before adding to cart. Please double-check spelling, placement and sizing carefully.
Other
Where are you based?
We're based in Exeter, Devon, UK. Our fulfilment is handled by Inkthreadable, a UK-based print partner.